Smartway Enrichment Sdn. Bhd. Course Policy

Effective date: 1st of December 2021

Please read the following terms & conditions carefully. These terms & conditions apply to anyone starting a course with Smartway English Academy.

 

Fees

  • Course Fees and any applicable Material Fees must be paid in full prior to you attending any course. TheManagement reserves the right to stop a student from attending lessons if these fees are not paid by thedue date.
  • Registration Fees, Consultation Fee, Course Fees and Material Fees paid are non-refundable. Specifically,any unutilised paid Materials Fees and Course Fees due to Withdrawal from enrolment will not berefunded.

 

Referral Policy

  •  “Referee” means a person who is not an existing customer of Smartway English and who has given his/her approval, contact number, personal details and whom the Referrer has referred through the Scheme.
  • Every referee student will entitle cash rebate RM200 upon course enrollment.
  • Referrer will be rewarded RM200 cash for each successful referee signed up with full payment.
  • Referrer’s reward will be issued by Online Transfer after one (1) months referee’s course activation.
  • Referral program is only applicable to the course package worth RM2000 and above.
  • Referrer’s entitlement to the cash rebate RM200 is non-transferable.
  • The management reserves the right to decide if the referral process is eligible under our Referral Scheme.

 

Level Transfers

  • Level transfers are subject to approval by our upper management, kindly notify our Course Consultant if you want to request to transfer to another level.
  • You will be notified the status of level transfer via call or email within 3 working days, if you have not gotten a response from our management after 3 working days, kindly check if your level has been transferred in your Smartway Students’ App.
  • If the transfer of your level hasn’t been reflected in your account after 3 working days, kindly contact our Customer Service Hotline +6014 608 1335 (Working Hours: Tues- Fri 1:30pm-9:30pm, Sat 9:30am-5pm, Sun 9:30am – 1pm) to follow up on your request.

 

Extension Policy

  • Application for course extension is only allowed once in a course.
  • Extensions are always granted based on the original course end date, so you may extend the validity of your course for a maximum of 3 months, in advance after payment of RM50 per month of course extension fee.
  • You must request an extension BEFORE your course expires.
  • For us to process your extension application request, you must submit a Course Extension Application Form. Kindly request the form from your respective branch centre admin, fill it up and submit it back to him/her.
  • You will be notified the status of extension via call or email within 3 working days, so be sure to fill in the right contact number and email on the Course Extension Application Form.
  • If you have not gotten a response from our management after 3 working days, kindly check if your validity period has been extended in your Smartway Students’ App.
  • If the extension of your validity period hasn’t been reflected in your account after 3 working days, kindly contact our Customer Service Hotline +60146081335 (Working Hours: Tues-Sat 11am-7pm) to follow up on your request.
  • For students whose course extension application is made after the expiry date or to extend the validity of your course for more than 3 months, students can no longer extend the validity of the course. Alternatively, students can sign up for a new course package in order to carry forward the remaining class credits.

 

Suspension Policy

  • If a student wishes to suspend attendance of lessons, a Suspension Application must be made by completing and submitting the Suspension Form at least 1 calendar month in advance.
  • Smartway English Academy will allow suspension without charges if the following circumstances:
    I.Serious illness. We will require you to produce a medical certificate as evidence.
    II.Compassionate reasons such as bereavement or serious illness of a family member. We will require a copy of the death certificate or documentation from the hospital/doctor.
  • Any circumstances other than those mentioned above will required a suspension fee of RM 75.00 upon approval.
  • No money will be refunded for suspension.e)Any student who has stopped lessons for more than three (3) months has to be re-assessed by undergoing the assessment tests before resuming lessons.

 

Branch Transfer Policy

  • Branch transfers are only applicable to courses with offline classes only.
  • You are not allowed to request for a branch transfer within 30 days from the date of sign up.
  • The request for branch transfers will be reviewed on a case to case basis and is subject RM100 admin charge for every successful transfer.
  • For us to process your branch transfer request, you must submit a Branch Transfer Application Form. Kindly request the form from your respective branch centre admin, fill it up and submit it back to him/her.
  • You will be notified the status of branch transfer via call or email within 3 working days, so be sure to fill in the right contact number and email on the Branch Transfer Application Form.
  • If you have not gotten a response from our management after 3 working days, kindly check if the timetable for the newly requested branch has been updated in your Smartway Students’ App.
  • If the extension of your validity period hasn’t been reflected in your account after 3 working days, kindly contact our Customer Service Hotline +60146081335 (Working Hours: Tues- Fri 1:30pm-9:30pm, Sat 9:30am-5pm, Sun 9:30am – 1pm) to follow up on your request.

 

Centre Closure

  • The Centre generally follows the directives and guidelines set by the Ministry of Education, Malaysia on the need to close Centre for lessons (“Centre Closure”).
  • Course Fees will not be refunded if Centre Closure is due to directives as stated in clause 7(a),contagious diseases such as SARS/HFMD/COVID-19 or for reasons beyond the control of the Centre including but not limited to haze or blackouts not due to Centre’s fault.
  • The Centre reserves the right to decide if Replacement Lessons will be conducted in the event of such Centre Closures.

 

Schedules and Teachers

  • The Management reserves the right to transfer, combine or dissolve a class. In the event that the class is reduced to one student, the teachers reserve the right to reduce the duration of the class.
  • There will be no classes during Gazetted Public Holidays or refer to our Course Calendar.
  • The Management reserves the right to change the teacher at short notice when the circumstances warrant the change.

 

Students' App Credit Refund

  • Where classes are cancelled by Smartway English Academy due to circumstances beyond our control (force majeure), we will refund your class credit back to you as soon as possible.
  • If our classes are not cancelled but you are unable to attend the booked class, kindly provide us a strong and valid reason provided with relevant evidence proof to your respective Course Consultant. However, your request of credit refund in this case, will be subject to approval by our management.
  • The management has the right to replace teachers under certain circumstances without prior notice.
  • Credit refunds are strictly NON-TRANSFERABLE to anyone else.

 

Activation and Cancellation

  • If you have purchased an Online Course and have not perform any assess on the platform as per start date mentioned, then you shall have no right to cancel your order as system auto-activation.
  • If you have purchased an Online Course and have already accessed, downloaded all or part of theOnline Course and/or started to use that Online Course then you shall have no right to cancel your order.

 

Course Fee Refund

Smartway English Academy will give refunds only under the following circumstances:

  • Serious illness. We will require you to produce a medical certificate as evidence.
  • Change of academic timetable. We will require a letter from your school/university/college principal.
  • Compassionate reasons such as bereavement or serious illness of a family member. We will require a copy of the death certificate or documentation from the hospital/doctor.
  • Course fee refunds are not given under any circumstances other than those mentioned above.
  • The management has the right to replace teachers under certain circumstances without prior notice.
  • The signed course package is NON-TRANSFERABLE to anyone.
  • If your refund request application is approved, the centre will refund the balance fee (after deducting consumed classes) to the you. The centre reserves the right to make an administrative charge (no more than 25%) against any refund in order to cover any costs associated with making the refund. Approved refunds will take a minimum of 2 weeks to process.
  • You must submit your refund application request with below listed documents:
  1. A formal letter of refund of request in course fee
  2. Relevant documents/evidences

 to following email address: [email protected]

 

Intellectual Property and Media Disclosure

  • Unless otherwise stated, Smartway English Academy owns the Intellectual Property and/orLicensing Rights of all materials in various formats distributed or used during the conduct of ourprogrammes, workshops and seminars, and all recipients of these materials are prohibited fromcopying, reproducing, modifying, distributing, performing or transmitting in any forms or by anymeans whatsoever of these materials without prior written consent from Smartway EnglishAcademy.
  • The Management may record and/or photograph the activities carried out during lesson time.Student understands that the rights to the work produced, video clips and photographs in whichthe Student might be featured belong to Smartway English Academy and consent for theseinformation to be used for the purposes of academic, training and promotion as deemedappropriate by Smartway English Academy.

 

Note: The above terms and conditions are subject to revision at any time without prior written notice